VANAD Group is a Rotterdam (The Netherlands) based customer interaction management (CIM) specialist. We support our clients with contact center technology solutions and multilingual call center outsourcing services. Founded in 2005, VANAD Group rapidly developed a multilingual organization that supports customers all over the world. The quality of our contact center technology (VANAD Platform) and our professional outsourcing services are recognized by many enterprises already, we will continue being an innovative and successful customer service partner for our clients.

Why VANAD Group?

If you manage a traditional brick-and-mortar call center, you likely deal with multi-vendor, on-premise systems that are rigid and make it difficult to respond quickly to business needs. At the same time, fluctuations in call volume make it challenging for you to predict staffing and scheduling requirements during critical times. Finding and retaining high quality agents isn’t easy either, as most call centers are limited to agent talent within a 25 kilometer radius of their facility.

We help companies break away from the complexity and constraints of traditional call center models. We provide the sourcingmix; we bring the work to the people, wherever they want to work. Our highly educated staff works from home, in our contact centers, in the offices of our clients or any other place where they love to do their work. Because we have our VANAD Platform we can manage this virtual contact center form our headquarter in Rotterdam. So, if you have challenges with call center outsourcing or contact center technology you are in the right place. Let’s talk!

Number 1 Contact Center in Europe

In everything we do we want the best. Together with our team of highly qualified staff we are passioned in improving everything we do for our clients, everyday again.

Change is a constant factor in our organization!