Past June, Brian Reijngoud and Kelly Ufkes of VANAD Group, visited the Contact Center Week show in Las Vegas. They Read more
What we see
The rapid increase of Information and Communication Technology is the key driver of change in today’s world. Cloud, Mobile, Social and Big Data are several key ingredients of this development. Artificial Intelligence and Robotics are likely to be some of the future ones.
As a result we see businesses, organisations and governments, in all sectors of society, move to an environment whereby omnipresent secure and relevant communications and interactions with systems, consumers, patients, citizens , businesses and organisations are rapidly becoming a key differentiator and a major asset. We are moving towards a world of Total Engagement: The success of Businesses, Organisations and Governments depends highly on its capability to create and evolve an omnipresent Engagement environment that involves the entire ecosystem, including systems and customers.