+31 (0)10 288 1680In designing our IT infrastructure we have made efforts to meet all of the requirements for a contact center infrastructure. To fulfill our communication needs we exclusively use IP technology. [...]
Because the VANAD Group finds its origin in the IT services, we have dozens of technical specialists who have earned their credentials in IT.
Since 2005, VANAD Group therefore strongly invested in technology. We work entirely on IP telephony. Handling customer contact via IP technology has two major advantages: both voice and data can be exchanged via IP allowing multi-channel customer contact is possible, and IP technology enables location independent working.
Our technological expertise is brought together through our VANAD Platform (Customer Interacion Management (CIM) platform). This platform is a combination of all our self-developed applications and carefully selected technology has proven itself as a powerful solution. This combination provides a unique solution for managing customer interactions.
