+31 (0)10 288 1680A.S. Nederlof, CEO (Founder)
Arthur Nederlof began his career at Communications Concert, a strategic communication company where he worked as Account Manager. After Communications Concert Nederlof moved to one of the key accounts of Communications Concert, the Royal Dutch Football Association (KNVB). There he was responsible for the positioning of the Yellow Pages division and its relationship with the clubs, partners and sponsors of the Dutch First Division. In the summer of 2005 he was one of the founders of VANAD Group, which in the five years of its existence became a real challenger in the contact center industry. Nederlof focuses on the marketing, sales and business development, together with his partner Arnoud Munneke he manages the complete portfolio of VANAD Group and brings it to the attention of the national- and international markets.
A.H. Munneke, COO / CFO (Founder)
Arnoud Munneke began his career at Eiffel, after studying business economics, specializing in strategic management and organization at the University of Groningen. As a financial specialist, he has in several listed companies financial processes analyzed and optimized. He was also involved in several startups including Metro Goldwin Mayer in the Benelux. Then he switched to the ING Group. Within Nationale Nederlanden he held the position of operations manager and was involved in many change processes within the organization started. In the summer of 2005 he was one of the founders of VANAD Group. In the five years of its existence VANAD Group became a real challenger in the contact center industry with a focus on outsourcing, technology and consultancy. In his current position Munneke focuses on general management, operations and finance. Besides that Munneke has a great focus on the further develoment of the company.
R. Odekerken, Technical Director Laboratories
Richard Odekerken completed early 90s his study Computer Science at the TU Delft. Almost immediately after his studies he joined E. Novation, one of VANAD Group’s sister companies. His technical expertise lies in distributed systems and security. Odekerken has long been responsible for the Research & Development department and the Hosting Center of E.Novation. In 2008 Odekerken started in a new position at the VANAD Group. As a Technical Director he has the responsibility for the development of the VANAD Platform (Customer Interaction Management platform) and the associated contact center infrastructure. Under his supervision, the VANAD Platform (cloud based) became a commercial product for the international customer service market.
R. Heinink, General Manager Work From Home
Radboud Heinink is a senior manager with extensive operational experience at senior level in both telecom and internet and customer contact. While studying Aerospace Engineering he started his career as a manager in retail. As a manager of several departments, including the internet department and customer service of Factotum Media, he was part of the rise of the Internet before he moved to Speedlinq (ISP). Acting as Chief Operating Officer he established the first contact with VANAD Group. In that period a portion of the Speedlinq customer contact was outsourced to VANAD Group. While working at Telfort and Hewlett Packard as manager of the Web Design and Development team he managed the rebranding of the Telfortbrand, intensified the self service area on the website and increased the conversion of the shop address. In 2010 Heinink started at VANAD Group as the manager of the Work from Home Division. Within this division many advantages of virtual contact center management were proven. As manager of VANAD Work from Home, he believes in the benefits that this way of working brings, for our employees, our clients, but most of all: for the end customers.
K. Ufkes, General Manager Outsourcing
Early in the development of the organization, Kelly Ufkes was added to the senior management team of the VANAD Group. After his studies at the Erasmus University with a specialization in Marketing Management Ufkes started immediately in the customer service industry. The attraction of a dynamic environment with its hands-on approach was the decisive factor for him to become the customer service manager at IBM Global Business Services. In this position he took responsibility for setting up international customer service teams and was involved in many strategic projects. Since 2007 Ufkes started working within VANAD Group and became responsible for both the outsourcing and managed sourcing services. His strength is to combine quality and performance in a way that projects deliver stable output.
