After in-depth conversations with their clients, Voipro and VANAD Group have noticed an increasing demand for a combined hosted telephony environment for both the office and the contact center. “There are large organizations who have an internal service desk or contact center, in addition to a hundred fixed telephone connections. They want to access both telephone environments from a single flexible source”, which is given as an example by Rob Kurver, founder and director of Voipro. As a result of the close cooperation between VANAD Group and Voipro, their virtual solutions in the field of fixed telephony and contact centers are cleverly linked together. “The market increasingly demands all-round solutions, is looking for convenience, and wants one point of contact. By combining our specific areas of expertise, we can meet these demands”, according to Kurver.

VANAD Group, with their self-developed VANAD Platform, offers a complete virtual contact center environment that serves as an utility. During conversations with potential clients, VANAD Group receives a lot of questions concerning the management of the traditional fixed office telephony. “Because our platform is specifically focused to access the contact center, it offers too much functionality in the case of fixed telephony. By collaborating with Voipro, we now offer one all-round solution that seamlessly integrates both the call center as well as the fixed telephony”, says Arnoud Munneke, COO of VANAD Group.

There is an excellent mutual harmony between the two brand-new strategic partners. “Thanks to this partnership, two leading parties in the field of hosted telephony and hosted contact centers come together as one. With our all-round solution, we offer certain values that distinguishes us in the market”, says Munneke. Voipro also foresees many opportunities following the collaboration. “We are looking for an active market approach and noticed that many of our clients and partners are impressed by the VANAD Platform. For segments such as the government and health care institutions this combination provides an unique solution”, concludes Kurver.

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About Voipro
Voipro Nederland BV, a subsidiary of Voipro International BV, is an ambitious and fast-growing company. They were one of the first ones in the Netherlands to focus on cloud communication services for small and medium sized businesses and institutions. In the Dutch market, Voipro became the most prominent independent developer and provider in the field of hosted voice solutions. Voipro services are offered using a self-developed platform, which is based on open standards offered through a network of resellers, distributors, system integrators, and service providers.

A characteristic of the Voipro solutions is the fact that the operational management and security are take care of completely, while users still retain the flexibility to organize and adjust functionalities themselves. The expertise, the quality, and the innovation level of the Voipro services were already recognized by the jury of the ChannelWorld Telecom of Xcellence Award in 2009. In 2011 Voipro earned a spot on the list of 20 fastest growing technology companies in the Deloitte Technology Fast 50 Benelux. They were in the top 200 of the Deloitte Technology Fast 500 EMEA. More information is available at www.voipro.nl.

About VANAD Group
VANAD Group is a leading specialist in the field of customer interaction management. With our innovative VANAD Platform, we help our clients on a strategic, tactical, and operational level to optimize the interaction between their customers and users. We use a sourcingmix of outsourcing, managed insourcing and Work from Home, these can be taken care of separately or combined. Founded in 2005, our company is headed by Arthur Nederlof and Arnoud Munneke and operates mainly from our campus in Rotterdam. Here we benefit from the synergy with the sister companies. We have over 750 employees who work for VANAD Group using our completely virtual VANAD Platform. Our employees work from over a hundred (work from home) locations throughout the Netherlands and numerous locations in Europe. Apart from our superior technology, we distinguish ourselves with our unique corporate culture, which is reflected in our “Jij bent Fantastisch!” (You are Amazing) philosophy and our FORWARD formula. More information is available at www.vanadgroup.com.